
I lead end-to-end design for identity and communication—enabling consistent experiences across channels and platforms.
7+ years shipping customer-facing digital products • M.S. HCI
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I design the platform layers that enable secure access, account ownership, and cross-channel communication—supporting millions of connected vehicle customers.
Defined scalable cross-channel preference systems—aligning mobile and web while enabling granular customer communication control.

Delivered mobile sign-in, sign-up, MFA, and password reset flows, replacing legacy webview experiences for future account work.
Established mobile-native patterns for personal data, credential updates, and high-risk account actions—aligning UX with evolving security architecture.

I lead end-to-end design for identity and communication—enabling consistent experiences across channels and platforms.
7+ years shipping customer-facing digital products • M.S. HCI
About
View resume
I design the platform layers that enable secure access, account ownership, and cross-channel communication—supporting millions of connected vehicle customers.
Defined scalable cross-channel preference systems—aligning mobile and web while enabling granular customer communication control.

Delivered mobile sign-in, sign-up, MFA, and password reset flows, replacing legacy webview experiences for future account work.
Established mobile-native patterns for personal data, credential updates, and high-risk account actions—aligning UX with evolving security architecture.
Claire Koo
Product Designer — Identity, Account, and Platform Systems
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I lead end-to-end design for identity and communication—enabling consistent experiences across channels and platforms.
7+ years shipping customer-facing digital products • M.S. HCI
About
View resume
I design the platform layers that enable secure access, account ownership, and cross-channel communication—supporting millions of connected vehicle customers.
Defined scalable cross-channel preference systems—aligning mobile and web while enabling granular customer communication control.

Replaced webview-based sign-in flows with a cohesive native identity system supporting 2FA, credential recovery, and future platform expansion.
Established mobile-native patterns for personal data, credential updates, and high-risk account actions—aligning UX with evolving security architecture.